Returns & Exchanges

INTEGY 30-DAY RETURN POLICY
Our 30-day Return Policy is explained below.

Brand new, unopened items purchased from our website may be returned within 30 days from the date of purchase for store credit only.

Opened package returns of unused items will be visually inspected upon receipt; if there are no indications of repackaging, attempted installation, or usage of the product, then the opened package return will be approved.

Open package returns will be refunded via store credit only, and may be assessed an additional 10% restocking fee (which will be subtracted from the total refund amount).

Open package returns where the items have visible signs of installation or usage will not be accepted.

No returns will be accepted beyond the initial 30-day return window (regardless of product condition). Make sure you pack the item(s) securely in a separate container (box, padded envelope, etc.). We will not be liable for poor packaging and/or lost or uninsured products. Any CODs will be refused.

The returned item must be complete with no missing parts; if it is part of a set, the entire set must be returned. Any missing parts will void the return. Incomplete/voided returns will not be processed. We do not send back any non-returnable items sent to us unless customer prepays for return postage.

We do not refund any shipping charges for returned items that are not a warehouse error and/or approved warranty claim. Store credit will only be issued once the product has been received and approved. Store credits are processed within 1-2 business days of approval.

RETURN EXCEPTIONS
Please note that returns are not accepted for:

• Items that have been installed or show signs of installation.
• Items that have been used, regardless of the amount of time used.
• Items that have been modified or have been customer-repaired.
• Items that are returned incomplete (missing parts).
• Items sent beyond 30 days from the order date.
• Items not purchased directly from Integy.com
• Items listed in as “one of a kind", "scratch/dent” or "clearance/final sale".
• Any chemical or liquid items such as shock oils, diff fluids, grease, etc.
• Any unsealed / opened box ARTR/RTR/roller chassis

For the RETURN FORM, click here to download (.pdf)

NOTE: THIS FORM IS FOR PURCHASES MADE DIRECTLY FROM WWW.INTEGY.COM ONLY.
WE DO NOT ACCEPT RETURNS FOR ITEMS PURCHASED THROUGH A THIRD PARTY SELLER OR RETAIL STORES.

For Integy products purchased elsewhere:

• INTEGY.SHOP: please go to www.integy.shop to initiate a return.
• AMAZON: Log into your Amazon account and use the Order History function to initiate a return.
• EBAY: Log into your eBay account and go to your Purchase History to initiate a return.
• Retail Store/Hobby Shop: Please take the item back to the hobby shop for a return.

EXCHANGE POLICY
We do not do product exchanges; Simply return the item for store credit, and then you can purchase the new item you want.

RETURN TO SENDER / RTS PACKAGES
Shipments that are returned to our warehouse as "Return To Sender" regardless of reason are refundable via store credit only.

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The Returns & Exchanges policy shown here is the most current and active policy for www.integy.com, and supersedes any previous policy terms (printed or stated elsewhere online). All returns will be subject to the current policy at the time a return is submitted, regardless of the item date of purchase.